Published dashboard version not updating

I published a dashboard from an analysis using the “Replace an existing dashboard” option. After doing this, if I use the describe-dashboard CLI, I can see the VersionNumber was updated but the LastPublishedTime was not. Also, when one of our dashboard consumers calls generate-embed-url-for-anonymous-user, they are still getting the old version of the dashboard.

I had to call update-dashboard-published-version (using the same version number returned from describe-dashboard). Then the LastPublishedTime updated and the latest dashboard was visible from generate-embed-url-for-anonymous-user.

Is this expected behavior? Did I miss something in the Quicksight console for updating the published version?

Hello @bhw, welcome to the Quick Sight community!

Based on the documentation (DashboardSummary - Amazon QuickSight), I believe this is an error or latency considering it did eventually update.

It’s not ideal but I would recommend allowing time for the delay in any working process.

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Would it have eventually updated? I had to call update-dashboard-published-version for it to actually update. I’m not sure on the exact timing but I at least waited 12 hours for the dashboard to update on its own before just calling update-dashboard-published-version myself.

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Hey @bhw !

My expectation would be that if you published a dashboard that it would update automatically within a few minutes, not hours. Did the dashboard publish correctly in the console?

I would recommend opening a support ticket with AWS. Here are the steps to open a support case. If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf.

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Yeah, it seems like calling update-dashboard-published-version didn’t actually work or maybe it was just coincidence because now I can’t get it to update at all for the callers of generate-embed-url-for-anonymous-user.

Will create an AWS support case, thanks!

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