Is Amazon Quick automatically deleting conversations now? I understand the 30-day retention policy, but I have multiple chats that I was actively using as recently as last week and they are no longer available in the recent list or via search.
While some of these conversations were initially created more than 30 days ago, they had active interactions within the past week. Is the retention window based on creation date rather than last activity date? If so, this seems like a gap. Conversations with ongoing use shouldn’t be purged based solely on when they were started.
Hi @frihm
Welcome to the Quick community!
Chat agent conversation history in the Amazon Quick web experience is limited to the past 30 days and can be accessed via the clock icon in the top right corner of the chat agent interface.
Please refer to the following community post, which has already similar query - Chat Agent History