A key chat conversation with a month of work that I was actively using has disappeared from my conversation list into quick broswer. I am sure I’ve just used it on the broswer. The last time I accessed it was on Friday, july 31st, 2026. As of today, Monday, August 3, 2026, it is no longer visible in my list. what can I do? i already refreshed the page, cleaned up the cache and checked into mobile quick and quick app.
Hi, sorry to hear about this! A couple of quick questions to help narrow down the cause:
-
Is this affecting just one specific conversation, or are all your chats missing from your list?
-
If it is just the one, do you remember roughly when that conversation was first created (not last used, but the original date you started it)? The reason I ask is that according to the official Amazon Quick documentation, conversations are stored for up to 90 days from the date the chat was first created, not the last time it was used. So if it was started more than 90 days ago, you may have lost that conversation because it was past Quick’s 90-day conversation history retention period even though you were still actively using it last week.
Regards.