Quick Destop App not working

Q&A
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1

Hi, my desktop app has been stuck for days. When I try to open it, it keeps staying on Setting Things Up and it never completes the load. I tried to restart the laptop and reinstall it, but it continues not working. Can you help me understand how I can solve the problem, please?

2

Hi @irebizzi,

Welcome to the Quick Community! That is definitely some interesting behavior. I will make sure to mark this post as an error, but I would definitely create a support ticket with AWS Support, as they will be better able to diagnose why this is occurring and assist with your issue.

Thank you!

3

Hi Luis,

I’m trying to create a Case in AWS Support, but it doesn’t allow me to select a Service different than Oracle Database. Can you help me in creating the ticket, please? Thanks

4

Hi @irebizzi

This could be caused by a corrupted profiles.json file - to check this could you:

  1. Close Quick completely (check Task Manager on Windows, or Activity Monitor on Mac)
  2. Navigate to %USERPROFILE%\.quickwork\ (Windows) or ~/.quickwork/ (Mac)
  3. Open profiles.json in a text editor - if it’s empty (0 bytes), truncated, or doesn’t contain valid JSON, that’s likely the cause
  4. Rename profiles.json to a different name, e.g. profiles.json.bak, then relaunch Quick

Note that this will sign you out so you’ll need to log in again when you relaunch Quick.

Let me know if this helps!

5

Hi @dtwells ,

thank you for your help.

I have checked but my profiles.json files are not corruputed (I have checked also with AI). I have also tried to rename the file and re run Quick, but it’s still not loading.

So I think it must be a different root cause.

Thank you in any case