Chat Disabled - Restart (Update)

Q&A
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1

My Quick desktop app is stuck on - "Quick requires an update to continue to function. Restart to update."

However, there is no update available and when I click on Help > Check For Updates, nothing happens

2

Hi @aniqsyed

Welcome to the Quick community!

This usually happens when the app’s update file gets stuck or downloaded incorrectly. A clean restart typically resolves it.

Please try the following:

  1. Press Ctrl + Shift + Esc to open Task Manager
  2. Find Amazon Quick → click End task
  3. Wait about 10 seconds
  4. Relaunch the app
3

I also have this as a recurring issue. The suggestion above hasn’t fixed the problem though. Are there any other ways to try and fix this?

Thanks,

4

Hi - I am also having this issue and the steps above did not fix it. Are there other suggestions?

5

Beyond ending the task, I restarted my laptop several times to no avail.

I hope there is a solution for reinstalling that can preserve my chats and flows.

6

i have the same issue and the hard restart didn’t work unfortunately

7

Hi @aniqsyed

I would recommend filing a case with AWS Support where we can dive into the details so that we can help you further. Here are the steps to open a support case. If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf.

8

Hi everyone, I went to ACME on my laptop and saw there was an update. I installed the update and now my quick is working again. Give that a shot.

9

Worked for me too - thanks!

10

ACME > Software Catalog > Quick > Update