When I open Amazon Quick, I get a message that Chat is temporarily disabled and that Quick requires an update to continue to function. I restart and also download the latest from Download Amazon Quick - Desktop, Mobile & Browser - AWS . However. It does not work even after restart. What am I doing wrong?
Hi @sryle and welcome to the community!
This is an interesting case you’ve found. I came across the official AWS documentation on troubleshooting ( Troubleshooting - Amazon Quick ). Some of the recommendations it suggests are, exporting diagnostics and sharing them with your support team, using the developer menu and choosing the connection status dot (green dot in the top-right corner) to access Mission Control, Metrics overlay, Debug panel, and Memory panel for advanced diagnostics, or contacting your organization’s IT administrator for enterprise account issues.
If those steps don’t seem to resolve your issue, I’d recommend opening an AWS Support ticket Case management - AWS Support.
Hope this helps!
Hi @sryle,
Just checking back in since this thread hasn’t received a response in a while. Was Cesar’s reply helpful to you and/or were you able to find a solution yourself in the meantime? Please help the community by marking this answer as “Solution” or following up in general within the next 3 business days!
Thanks!
Hi @sryle,
Since I haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions, feel free to create a new post in the community and link this discussion for context.
Thank you!