Hello team, openning quick desktop this morning and all my work done in the previous weeks (scheduled tasks, capabilities connexion, historical chat discussion, cartographie, feed etc) disappeared. As if it was the 1st time I launch quick desktop, starting from scratch. One update of Quick desktop has been done yesterday (10/06). Can you support to retrieve all the historic of what I’ve done)
Hello @hugoleth, welcome to the Amazon Quick Community!
This is the 2nd post I have seen referring to a similar problem. Do you have an enterprise Quick account? If so, I would submit a support ticket to see if they can retrieve your work.
Hello Dylan, my account is amazonbi. Thank you for your support
Hello @hugoleth, if you could refer to this documentation Case management - AWS Support and see if your account has access to AWS support, I think that would be your best course of action. They should have received similar tickets after the update, so they should be able to provide a solution to your issue. Let me know if you are able to submit one!
Hey Dylan, I’m not able to contact directly AWS support, can you forward them my issue please ?