Hello team, openning quick desktop this morning and all my work done in the previous weeks (scheduled tasks, capabilities connexion, historical chat discussion, cartographie, feed etc) disappeared. As if it was the 1st time I launch quick desktop, starting from scratch.. Can you support to retrieve all the historic of what I’ve done)，my account is amazonbi
Hello @fanqi, welcome to the Amazon Quick Community!
This problem seems to be widespread with Quick Desktop users. From what I can tell, the update that released last week made users lose all of their resources in Quick.
I would recommend submitting a support ticket. The team should have similar tickets and can hopefully provide you with the assistance needed to recover your assets. Here is some documentation on how to submit a ticket: Case management - AWS Support
Let me know if you have any questions!
Hi @fanqi,
Just checking back in since this thread hasn’t received a response in a while. Was Dylan’s reply helpful to you and/or were you able to find a solution yourself in the meantime? Please help the community by marking this answer as “Solution” or following up in general within the next 3 business days!
Thanks!
Hi @fanqi,
Since I haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions, feel free to create a new post in the community and link this discussion for context.
Thanks!