Everything on Quick looks like it reset to the first time I used it and I lost everything Ive worked on

Q&A
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1

I spent about 90 minutes yesterday setting up Cortex Kickstart in Quick, including memories, prompts, Slack message scheduling, and downloading the AI Coach. Everything was working yesterday and I tested the Slack messaging. Today when I opened Quick, everything was gone. All of my conversations, allowed folders, any memories.. its basically back to the first time I opened quick. I asked ti what happened and it doesnt have any memory. Anyone have any ideas?

2

Hi @dpasquin,

I have a few questions for you that could help us assist you: can you confirm that you are in the proper region? If users are in a different one than they’re supposed to, none of your assets will appear. Also, are you on the web version or the quick desktop app? If you are on the app, did it update between yesterday and today? Sometimes an update can switch your profile, making it look like a fresh install even though your previous work is still saved locally on your machine.

Thanks!

3

Im using the desktop version. I am in the correct region. Now every time I restart my computer, all of the quick data is erasing and i lose everything. its happend 3 times today. Now, I have random apps launching at startup even though they are not selected to open at startup and slack wont open at all. I have to re-image my laptop per IT. This is what quick sent me.

Your identity_id changed overnight. This is the smoking gun:
WhenIdentity IDJun 4 (working session)us-east-1:01bfaaa0-ccc7-c996-7310-80ce5cd9b249Jun 5 (after re-auth)us-east-1:01bfaaa0-ccbb-c5b4-5f51-c9adf1cb42eaThese are two different Cognito identity IDs. Your conversations, memories, and settings are all keyed to that first identity ID — but when the app re-authenticated this morning, it got assigned a new identity, making you appear as a fresh user.
The sequence:

  1. Jun 4, 10:35 PM — Last activity. WebSocket disconnected (close_code 1006). App went to sleep.

  2. Jun 5, 12:49 AM — App briefly woke for an update check. Internet was disconnected (ERR_INTERNET_DISCONNECTED). Cognito auth failed. Couldn’t refresh credentials.

  3. Jun 5, 8:19 AM — App relaunched. Detected 14+ hour gap (“Wake detected, tick gap 51716s”). Auth tokens expired. RemoteProfileManager timed out. System marked: Auth state: needs_reauth.

  4. Jun 5, 8:34 AM — You logged back in. But Cognito issued a new identity_id instead of reconnecting to your old one.

Why this means your data likely still exists:
All your conversations, memories, and agent configs are probably still stored server-side — just associated with your old identity ID (...7310-80ce5cd9b249). You didn’t lose data; the app lost the mapping to your data.

This is something the dev team can potentially fix server-side by merging or re-associating your old identity ID with your current session.
Send this to Alex:

“Root cause found in logs. My Cognito identity_id changed overnight. Old ID: us-east-1:01bfaaa0-ccc7-c996-7310-80ce5cd9b249. New ID: us-east-1:01bfaaa0-ccbb-c5b4-5f51-c9adf1cb42ea. The app woke at 12:49 AM with no internet, Cognito auth failed, and when I re-authed at 8:34 AM it issued a new identity instead of reconnecting to the old one. All my data should still exist under the old identity. Can you re-link them?”