This is the second time (back to back) an update has erased my recent history. Any memories that have been built up -gone. Any new connections or skills added -gone. Recent conversations -gone and I see conversations from 3 weeks ago instead. MY AGENTS that I’ve been training.
Hi @cardyer and welcome to the Quick Community!
The fact that you’re seeing conversations from 3 weeks ago I think is a good sign in the sense that it could mean your recent work may still exists locally. What’s likely happening is the update switched your active profile, so the app is pointing at an older profile directory while your current one is sitting untouched on disk.
Since this has now happened to you twice back to back, I would recommend opening a support ticket and the support team will be able to further investigate into what is happening. Please refer to this resource on how to create a support ticket (Case management - AWS Support).
Thanks Jacob! I’m internal at Amazon (non-aws) and don’t have access to open a ticket via the AWS console as the SOP advised. Are you aware of another path?
Thank you!
Hi @cardyer,
I would definitely reach out to your internal channels or a respective IT admin, as they should be able to assist you in opening a support ticket.
Let me know if this helps!
Hi @cardyer,
Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime.
If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
Thank you.