Quick Sight visuals failing with “Please contact the Quick team to solve this issue” error

Q&A
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1

I’m facing an issue in QuickSight where some visuals fail with:

“Please contact the Quick team to solve this issue”.
Note:
Most of the time, the visuals load correctly and the values displayed are accurate. However, occasionally the affected visuals fail and show the error: “Please contact the Quick team to solve this issue”.
"1st Calculation:"

avgIf(responseCount, in({name},${name}))

"2nd Calculation:"
I’m using a parameter-based PRE_AGG calculation:

sumOver(ifelse(in({name}, ${name}), responseCount, 0), [responseString], PRE_AGG)
/
distinctCountOver(ifelse(in({name}, ${name}), {name}, NULL), , PRE_AGG)

It works for some visuals but fails for Group/Org Type.

Pie chart/Pie chart/Table

image
image937×358 29.8 KB

Table Visual:

image
image358×340 3.98 KB

Any suggestions on fixing the error and best approach for this requirement?

Thanks,
Pradeep

2

Hi @bpradeepkumar,

This is an interesting situation you found. As this is a public forum we don’t have access to your specific account. I would recommend opening up a support ticket (here is the link Case management - AWS Support ).

Please let us know if anything is uncovered after the support team investigates your issue!

3

Hi @bpradeepkumar,

Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime.

If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.

Thank you

4

Hi @bpradeepkumar,

Since I haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions, feel free to create a new post in the community and link this discussion for context.

Thank you