I have integrated SharePoint with QuickSuite for use with Actions. I would now like to use that same connection for my Knowledge Base. How can I utilize the existing integration for both purposes?"
Hi @Aparna97
Welcome to the Quick Suite community!
Yes, you can reuse your existing SharePoint integration for both Actions and Knowledge Bases, as the integration supports multiple purposes from a single setup.
Hi @Xclipse ,
Despite a successful 3LO login at the Action level, the Knowledge Base continues to prompt for approval. It appears the Knowledge Base is failing to inherit or recognize the existing authentication setup from the Action.
Hi @Aparna97
Actions handle interactive operations (e.g., list CRUD), while Knowledge Bases focus on indexing documents for RAG requiring distinct SharePoint consents despite the shared connection. If prompts persist, verify SharePoint app permissions include Sites.Read.All or Files.Read.All.
Hi @Aparna97 ,
Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime.
If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
Thank you
Hi @Aparna97,
Since I haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions, feel free to create a new post in the community and link this discussion for context.
Thank you