I am integrating QuickSuite embedded chatbot in my website, a critical usecase we have is when our website loads we want to load the chatbot with the last active conversation open in the chat bot. We dont want the user to click conversation history icon in the widget and then access the last chat as it is causing a major disconnect in the user experience. How can I do that ?
Hi @srivasri,
Welcome to the Quick Suite Community! I do not believe this is currently possible in Quick Suite, as the chat agents are made to refresh to a new chat for each browser session. However, I would definitely recommend creating a support ticket with AWS Support, as they should be able to confirm if this is a possibility natively.
Hi @srivasri,
Hope everything is well! Just checking back in since we haven’t heard from you in a bit. Were you able to see my reply and/or find a solution yourself in the meantime? If you still have any additional questions related to your initial post, please feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
Thanks!