Does Quick Suite not allow you to return to previous chats? I had a long thread yesterday, that I tried to find today but it seems to have cleared.
Hi @keyjust and welcome to the Quick Suite Community!
Currently, you can only access the prior 30 days of chat history for your agent. In the top right corner, you’ll see a clock symbol that says ‘conversation history’, if you click there you’ll be able to bring up conversations that took place in the last 30 days:
1 Like
I have the same issue. I had a very long thread going on yesterday, and the chat history doesn’t seem to be available.
Hi @jbagdai and welcome to the Quick Suite Community!
Do you not have the clock icon available at the top of your chat agent like shown above?
@Brett Yes I did. I clicked on it, however the chat wasn’t present and had to rework it for some instance. Now that I think about it, I hadn’t launched my agent, is it because of that?