First of all, thank you all for your continuous support.
I am building a visual for the customer journey in a contact center, capturing all events such as “Greet Customer,” “Check Account Balance,” “Transferred Calls,” and “End Calls.” I created a tabular format to represent these events, and alongside that, I built a line chart.
However, I am facing challenges with the line chart: while I can add the levels as data points, I am unable to display them as labels. This makes it difficult to gain insights from the visualization.
Do you have any suggestions on how I can include the levels as dimensions, or is there a different chart that would better represent the customer journey?
I have created an analysis with RWFD datasets, including details for two customer IDs. Please take a look and share your expertise to provide more clarity on the visualization aspect.
I have attached two screenshots for your reference.
For now I do not see any way to add the category (event type) to the data label. I was thinking firstvalue could help, but it did not.
However I think a revised style of Gantt chart can help you represent the events as needed.
I came across one of the solutions shared over the community while researching for a similar use case of capturing event timeline. Please check if this representation helps.
Another alternate I could think of is, if the duration of event can be calculated in the backend during data ingestion, horizontal stacked bar chart can help you put a similar timeline effect. For now, since you are calculating within the analysis the calculation looks for a reference of the time field and throws an error.
Do let us know if you and @Sanjeeb2022 were able to find a solution to this?
This is definitely an interesting problem to solve!
