Hi is anyone have the same situation? Quick desktop notify me that slack connector is down when runnig schedueld task.
Hi @pliusi and welcome to the Quick Community!
From what I understand, I think the OAuth token that connects Quick to Slack can get invalidated during the update process, and the scheduled task fails because it can’t authenticate against Slack anymore even though it was working fine before.
I think if you disconnect from the slack connector and then reconnect to it, that should be the fix. If that does not work, try fully quitting and restarting Quick, then reconnect the slack connector.
Let me know if any of these steps help resolve your issue!
Dear JacobR
Thanks for your quick response. The issue is not faild to get authenticate. The connector itself is missing. I attahced the screen shot of my newest version of Quick desktop for better view of this issue:
No slack connecotr can be found at browse more
No slack connector at installed connector
Hi @pliusi ,
That is interesting. First thing to try is to fully quit Amazon Quick and relaunch it. My thought is that the update sometimes leave the connector registry in a stale state that clears on a fresh start.
If the Slack connector still isn’t visible after restarting, go to your Connectors page and hit the “Browse” or “Browse more” button. Connectors that were previously configured sometimes need to be rediscovered after an update. If Slack appears in the browsable list, just reconnect it from there and re-authenticate.
One more thing worth checking is that connectors set up through the web console sync down to the desktop app automatically. If you originally set up Slack through the web, verify it’s still active there ( Slack integration - Amazon Quick has the full setup reference). If it is, a restart of the desktop app should pull it back in.
If none of that works, I’d recommend opening a support ticket as the support team will be able to further investigate into this issue. Please refer to this resource on how to create a support ticket (Case management - AWS Support).