Users with access not receiving scheduled reports

[Cheryl_Dior]

Hi, I have two weekly reports that are on scheduled send from QS to all users with access. However, a few of those users have reported that they do not receive the flash report. I have tried making them viewers, co-owners, deleting them and restoring them, but nothing so far as worked. I have also tried adding an email group that they are part of, but again, no luck. Does anyone have a solution? Thank you

[duncan]

Hello @Cheryl_Dior , welcome to the Quicksight community!

To double check, have you completed the steps described in the solution in this post?:

Unable to send reports to team/specific members who already have the quicksight access

Hello all, Needed a small help here. I would want the persons who have the permissions to access in Quicksight , should get the reports in their emails, sent out by me , but while creating a schedule, I am just able to send to myself and none other in the EMAIL RECIPIENTS . Could you please let me know, how to send reports to a group or a people having access. Is there any other authentication or permission settings that needs to be done? Thank you

[Kellie_Burton]

Hi @Cheryl_Dior -
Did @duncan suggestion solve your issue? If so, will you please mark as Solution. If not, please let us know what additional help you need.

[duncan]

Hey @Cheryl_Dior !

I marked the comment above as a solution for now, please let me know if you need additional help!