UX Issue Quicksight: Pixel-Perfect Report is moving alone

Q&A
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1

I am using Quicksight Pixel-Perfect report (A4) to generate a report everyday. I have around 9 sections using 3 different datasets. After starting to have more than ~6 sections, the UI starts to be completely unusable. When I am scrolling up and down with my mouse, the report starts to move by itself, and brings me to different fix positions.

Let’s say I am seeing only section 1 to 3 and I am scrolling to see section 2 to 4. While I scroll, the UI starts to move me around and tends to bring me into fix position. It would be impossible to see section 2 to 4, and the UI would always bring me back to see section 1- 3 or 3 - 5. What is even more frustrating is that I could scroll slightly the up and down button, and the whole report would move. The issue is so concerning that I am considering abandoning the entire work I have done and using a different reporting tool as quicksight becomes completely unusable.

Can you please advise of why is this happening?

2

Thank you for letting us know. I would recommend filing a case with AWS Support where we can dive into the details so that we can help you further. Here are the steps to open a support case. If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf. Hope this helps!