Web Crawler Integration with Anthem

Q&A
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1

Problem:

When I search for specific data that I can see in the Amazon Anthem tool (for example, communications content), the DataSource search tool is not returning this data. Instead, it returns content from other sources in the knowledge space but not specific messages or data from the Anthem repository.

Expected Behavior:

The web crawler should index individual message templates from the Anthem tool so they can be retrieved through DataSource searches in chat.

Actual Behavior:

The web crawler appears to not be indexing the individual message templates from the Anthem tool, even though the knowledge base is configured and listed in the Space.

Anyone have any thoughts on this issue? Is Quick’s web crawler integration enabled to access Anthem?

2

Hi @chardray,

Since this a public user forum and because this seems to be an Amazon internal tool, we would not be able to assist in this matter. I would recommend reaching out to your Amazon internal channels to see if any permissions or other settings can be reconfigured for it to potentially work for the web crawler integration.

Hope this helps!