Hi Team,
Our AI agent fails to retrieve SAP Bill of Materials (BOM) data, throwing a generic connection error.
We have isolated the issue and confirmed that our SAP backend is 100% OK:
- The OData URL successfully returns data in JSON format via SAP Gateway Client (
/IWFND/GW_CLIENT) and external API clients (Postman). Ports, firewalls, and user authorizations are verified and open.
The Root Cause (QuickSuite Side):
When checking the Browser Developer Tools (Network Tab) on the ap-southeast-2 region, the application consistently triggers a 403 Forbidden error from the CloudFront CDN distribution when fetching internal assets:
https://cloudfront.net
This happens across all browser sessions (including Incognito mode) and account tiers. Because this manifest file is blocked from loading, the agent fails to fetch the schema and cannot reach our SAP server.
This looks like an internal asset permission, S3 bucket policy, or CloudFront restriction issue on the backend storage side of the QuickSuite platform.
Could the internal engineers please check and restore the read permissions for these SAP connector configuration files?
(Please see the attached Network inspect screenshot for reference)
Thank you!
