Chatbot replies - URL not clickable

Q&A
1

Hi everyone,

We are currently building a chatbot using Quick and have run into an issue. We’re hoping someone can help us solve.

We’ve added source files (excel, word document) for the bot to fetch replies from. The bot is functioning well and pulling relevant responses.

The issue is the bot returns responses that contain URLs, but the links appear as plain text and are not clickable. The users have to manually copy/paste the URLs to visit them which isn’t ideal.

Is there a setting or configuration in Quick or chat bot prompt that enables clickable links in chatbot responses? Or does this require formatting the URLs in a specific way in the source files?

Any guidance would be greatly appreciated!

Thanks in advance!

2

Hi. Thanks you for your question! :slight_smile: Many of our community Experts and folks from our team are on holiday right now. I asked “My Assistant” (universal chat) in Quick, and got this back.
@Brett Could you review and validate the answer below on Monday after you return from holiday?

”Making URLs Clickable in Quick Chat Responses…

Admin-Level Setting:

Quick has an admin-controlled setting that determines whether URLs in chat agent responses appear as clickable hyperlinks or plain text.

This setting applies globally acrossall chat agents and flowsin your Quick instance.

For Administrators:

To enable clickable URLs in chat responses:

  1. Log in to the Amazon Quick console

  2. Select Manage Quick from the admin console

  3. From the left navigation menu, select Customization, then Chat agent customization

  4. Under Clickable external links, turn the toggle on

Once enabled, URLs in your chatbot’s responses will automatically appear as clickable hyperlinks.

Important Notes:

  • This is a global setting that affects all chat agents and flows in your Quick instance

  • The setting controls how links are presented to users across the entire platform

  • You don’t need to format URLs in a specific way in your source files - the system will automatically detect and render URLs as clickable links when this setting is enabled

  • This applies to URLs that the chatbot returns from your source files (Excel, Word documents, etc.)

If URLs Still Aren’t Clickable:

If you’ve enabled this setting and URLs still appear as plain text, check with your Quick administrator to confirm:

  • The ‘Clickable external links’ toggle is turned on in Chat agent customization

  • Your user account has the necessary permissions to interact with the chat agent”

3

Hi @nahamine,
Kristin’s response is spot-on, follow those directions to access the option to enable this. If you enable this option and have issues with the URL’s, please feel free to post a new topic in the community!

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