We have a dashboard with multiple tabs that utilizes both off visual controls/filters and on visual filters. Off visual controls/filters are working as expected. The on visual control / filters that we are utilizing (drop down) for cross-sheet filtering is appearing on the dashboard but when you click on it to enter/search for the criteria the expansion does not fully happen so you can not enter/search the data when on the new Quick mobile app; this was working on the previous version of the QuickSight mobile app. When utilizing the web version of the dashboard it does operate as it is intended. I tried replacing the filter but same issue.
I am thinking this is a problem with the new app? Is anyone else experiencing this issue and/or how can we get it resolved?
Client: Mobile-ios
AppVersion: 3.0.18
ClientTime: Thu Dec 11 2025 16:33:27 GMT-0500
Device: Apple iPad
Platform: ios 18.7.1
Since you stated that your dashboard was properly working on the previous version of the mobile app and still works when utilizing the web version, this sounds like a potential bug. I would recommend submitting a support ticket so the support team can properly investigate your case. Refer to this resource on how to submit a ticket (Case management - AWS Support).
Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime.
If you still have any additional questions related to your initial post, feel free to share them. Or if you submitted a support ticket, please share some of the findings that were uncovered. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
