We have a dashboard with multiple tabs that utilizes both off visual controls/filters and on visual filters. Off visual controls/filters are working as expected. The on visual control / filters that we are utilizing (drop down) for cross-sheet filtering is appearing on the dashboard but when you click on it to enter/search for the criteria the expansion does not fully happen so you can not enter/search the data when on the new Quick Suite mobile app; this was working on the previous version of the QuickSight mobile app. When utilizing the web version of the dashboard it does operate as it is intended. I tried replacing the filter but same issue.
I am thinking this is a problem with the new app? Is anyone else experiencing this issue and/or how can we get it resolved?
Client: Mobile-ios
AppVersion: 3.0.18
ClientTime: Thu Dec 11 2025 16:33:27 GMT-0500
Device: Apple iPad
Platform: ios 18.7.1
Hi @mshaw and welcome to the Quick Suite Community!
Since you stated that your dashboard was properly working on the previous version of the mobile app and still works when utilizing the web version, this sounds like a potential bug. I would recommend submitting a support ticket so the support team can properly investigate your case. Refer to this resource on how to submit a ticket (Case management - AWS Support).
Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime.
If you still have any additional questions related to your initial post, feel free to share them. Or if you submitted a support ticket, please share some of the findings that were uncovered. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
