I have been facing an issue with the controls of my dashboards in the app version.
In the past I used to be able to use them to filter based on parameters, but now they don’t appear anymore.
It just happens in some dashboards only.
How is it possible? Can you help me to fix this?
This is so important when I am on the go in fairs and visiting suppliers.
Of course! I will send 2 examples of dashboards with controls both in the computer and mobile app versions.
The first dashboard has several filter controls that appear only in the computer version.
In the second one the controls are enabled in both versions.
I cannot understand why the first one does not work properly.
Can you make sure you have “Enable ad hoc filtering” checked when you publish your dashboard?
If the filter icon still doesn’t appear after republishing your dashboard with that box checked, can you test recreating your controls as thomask suggested?
Can you try deleting and recreating the controls you are not seeing in the mobile app? If that does not work, I will flag this post for review as this may be an issue the R&D team needs to investigate.
I’m also having the same issue with the dashboards for our company. On both the Android and iOS apps I am yet to find one of our existing dashboards where the parameter controls are available in the app.
I’ve tried republishing with all of the optional flags enabled, but with no success. I have also tried creating a simple dashboard with a single text parameter/filter/control, and still I get no controls appearing for it in the mobile app.
If you are still facing this issue, I would suggest that you log a ticket so that the technical support team can debug the issue.
If you have access to the AWS console of the AWS account where you’re using QuickSight, please see these instructions 1 on how to raise a support case.
If you do not have access, you’d need to ask whoever manages your AWS account for you to raise a support ticket.
I started working through this with AWS support, who could not initially reproduce the issue. However this morning while collecting some mobile app screenshots to further illustrate the problem, the filter button resumed appearing correctly in the mobile apps for Android and iOS.
I assume an update to the supporting services was rolled out overnight or just became available in my region or QuickSight tenant. Whatever it was, things are working as expected now.