I have been struggling to upgrade to pro version of Amazon quick. However, authentication is only limited to SMS which never reaches me. I’m now stuck with free version. How can I resolve this issue and is there an option to do authentication via email?
Before someone asks, I don’t have any SMS blockages on my end.
Hi @austenum and welcome to the Quick Community!
Unfortunately, the phone verification step during the upgrade flow only supports SMS right now; there’s no email alternative.
To fully understand your instance, are you putting in your number and just not receiving a message for the short code? If you continue having SMS verification issues, then I would recommend contacting AWS support (https://aws.amazon.com/support).
Additionally, here is another resource I found that I would recommend checking out to see if this helps your instance ( Upgrading your Amazon Quick plan - Amazon Quick ).
Hi @austenum,
Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime. Moreover, if you submitted a support ticket and it uncovered any findings, please feel free to share them!
If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
Thank you
Hi @austenum ,
Since I haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions, feel free to create a new post in the community and link this discussion for context.
Thank you
Greetings Jacob,
I truly appreciate the followup. I haven’t made any progress with the upgrade. The SMS issue is persistent. I even created a new account using a different email address and faced the same challenge. I don’t know whether I should at this stage just give up on the upgrade.
Let me know whether there is a new fix.
Regards