Can't access quick sight; given error message

Q&A
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1

Hi – I am unable to access quick sight. when I follow the link, I get the following error message

{
“error”: “Error when authenticating”,
“requestId”: “cd5f812d-31f1-426a-be07-20dc76b8da32”

Could anyone help with this?

Thanks!

2

Hi @fbemeyer and welcome to the Quick Community!

Can you try logging into Quick Sight through the AWS console and see if you are still getting the same error? Additionally, another option you can try is submitting a support ticket and the support team will be able to further investigate in your issue. Refer to this resource on how to submit a support ticket (Case management - AWS Support).

3

Hi @fbemeyer,

Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime.

If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.

Thank you

4

Hi – I submitted a support ticket through the link you provided and never heard back. Could you explain what you mean by signing in to Quick Sight through the AWS console. How would I do that?

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5

Hi @fbemeyer ,

Since this is a public user forum, I am unable to access any individual account information. I see that you are an amazon employee, so my recommendation is to reach out to your supervisor to see if they may be able to help you further.

6

Hi @fbemeyer ,

Since you stated that you submitted a support ticket, I am going to mark this inquiry as complete for the time being. Please feel free to create another topic and link this post for additional context.

Thank you