How to have acces again due BU changes

Q&A
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1

Hi Team, I’ve changed BU recently and now My amazonbi account doesn’t not work any more. Can you pls redirect me to a right POC or a link to open a ticket?

2

Hi @lpierini and welcome to the community!

Here is the link to open a support ticket: Support Ticket

Hope this helps!

3

thx , I ca not find the space to open a ticket, the link redirect me only to the user guide… can you pls link me the right place to open a ticket for Quick sight?

4

Hi @lpierini,

Yes, you are correct, this is a user guide. You can open a support ticket through your AWS Management Console. And if you don’t have access, I would reach out to your account admin.

5

Hi Dear.

Thx I really need support. is now 9 days that I’m out from the Quick sight and I really need it to work with the team fyi the error is this: “error”: “Error when authenticating”,
“requestId”: “8041529d-9bc3-4522-8777-5525bef47018”

6

Hi @lpierini,

While I wish I could assist further, the community is more of a public facing forum. Therefore, I would be unable to assist with private account matters such as this. Please reach out through an internal channel to get more direct assistance from someone within your organization.

7

Hi @lpierini,

Hope everything is well with you! Just checking in this thread to see if you were able to receive further updates from internal channels (if applicable) and/or your support case since your previous communication. Please help the community by marking this answer as “Solution” or following up in general within the next 3 business days!

Thank you!

8

Hi Louis

Thx for asking

I’m out of the group. I’ve solved my issue with Amazon Quick suite

Thx for checking

LP