Does Operations Slack action integration work for channels in Amazon External workspace?

Q&A
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1

Does Operations Slack action integration work for channels in Amazon External workspace? Those channels are critical for comms with our vendors but every time I try to reach them in a quickflow, I get “channel not found”

2

Hi @oyidiya

Welcome to the Quick Suite community!

The Operations Slack action does not explicitly support channels in Amazon’s External workspaces, as documentation focuses on standard Slack workspaces connected via OAuth. The channel not found error typically arises from OAuth scope limitations, where the app lacks visibility into external channels.

Once your Slack integration is set up, review these available task actions:

  • Send messages to channels or direct messages.
  • Create and manage channels.
  • Retrieve channel information and member lists.
  • Upload and share files.
  • Manage user presence and status.
  • Access workspace and team information.

Please refer to the following documentation this might be helpful for you.

3

That’s a real pity. I log on with an amazonbi account, so have all the available integrations already set up. My issue is the lack of access to what will now be our primary interaction means with our project vendors, given chime’s imminent deprecation. We have several Quick Flows set up to extract information from project channels, among other integrations, so being unable to reach said channels in the first place is HUGE blocker

4

Hi @oyidiya

I would recommend filing a case with AWS Support where we can dive into the details so that we can help you further. Here are the steps to open a support case. If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf.

5

Hi @oyidiya,

Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime.

If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.

Thank you

6

I have submitted a ticket to Amazon-internal resolvers. Thanks for following up!

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