Email formatting not correct

I’m having an issue with some dashboard formatting while emailing. I have a dashboard based on the freeform layout. The layout has four panes going left to right and then some graphs under it. I include the report in the email body and also have the option checked for the pdf attachment. If I send a test report, the reports look perfect in the body of the email as well as the pdf. Once I update the report, or update and send now, or just having it scheduled, the body of the email defaults to a top down tile view. The pdf still looks fine. Any suggestions on how to fix this?

hi @gmcdowell can you clarify what you mean by update the report? I’ll try to reproduce this on my end.

Sure thing. At the end of the process when you are scheduling the email. I have highlighted below:

Hi, looks like we will need more information from you before we can to dig into further. Here are the steps to open a support case so that we can help you further: Creating support cases and case management - AWS Support. If your company has an internal IT team, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team. They’ll open an AWS Support case on your behalf.