Error in the created agent chat

Q&A
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1

I created a chat agent that was working fine, but I didn’t use it for a week. I’m not sure if an update caused the issue, but I’ve been trying to run it for the past two days and it keeps failing. I asked Quick Suite to identify the error, and it seems to be a general issue. I’ve attached a screenshot so you can help me with this, please.

2

Hi @sverdini,

Firstly just wanted to let you know I removed the image from this post to prevent any personal identifiers like response and message ID being shown publicly.

In regard to your question, are you able to create new chats that reply successfully or are you facing the same behavior there as well? If the former (and you are still encountering this behavior after further attempts), then I would definitely recommend creating a support ticket with AWS Support, as they will be better able to answer why this could be occurring. If you are not able to due to organization-related permissions, then I would make sure to reach out to your internal channels or a respective IT admin to create a support ticket.

Hope this helps!

3

Hi @sverdini,

Hope everything is well! Just checking back in to see if you were able to review my recommendation in regard to your issue, or if you were able to find a solution in the meantime. Please help the community by following up within the next 3 business days.

Thanks!

4

Hi!

I created a support ticket, but it still hasn’t been resolved

5

Hi @sverdini,

Thanks for providing that update! I will leave this post open for now. When you do receive a reply back on your support ticket, if you do receive a solution/answer, please feel free to share it in this thread so that others that may be facing similar behavior can get this resolved as well.

Thank you!

6

Hi @sverdini,

Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime. Moreover, if you submitted a support ticket and it uncovered any findings, please feel free to share them!

If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.

Thank you.

7

Hi! The chat agent is working right now. The ticket is still open, and there hasn’t been any update since my last follow-up question, but the problem got resolved somehow!