This is the failed error ‘Failed to get chat agent details. Make sure that an owner has granted you access to this chat agent.’
I keep getting this error as someone is trying to share their chat agent link. They have grante access. I try to click the link and get this:
Hi @allerck
Welcome to the Quick community!
The error Failed to get chat agent details. Make sure that an owner has granted you access to this chat agent in Quick typically occurs due to insufficient IAM permissions, even if the owner believes access has been shared.
Verify your IAM role or user has the necessary Quick permissions like ex: quicksight:GetChatAgent or broader access to chat agents, contact your AWS or Quick admin to check and update policies if needed.
Ask the owner to confirm sharing via the Quick console, navigate to Chat agents → Actions → Share, and explicitly grant you Viewer or Owner permissions (Viewer allows view/use).
Please refer to the below documentations this might be helpful for you.
Hi @allerck,
Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime.
If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
Thank you
Hi @allerck,
Since I haven’t received any further updates from you, I’ll treat this inquiry as complete at this time. Please feel free to create a new post if you have more questions.
Thank you
