I have added them to the Space and the Agent. They are getting a “Failed to get chat agent details. Make sure the owner has granted you access to this agent” error.
Hi @markluch and welcome to the community!
As per my understanding, Quick Sight shares resources based on the user’s actual provisioned identity in the account, not email aliases. So even though you’ve added the alias to the Space and Agent, Quick Sight doesn’t recognize the alias as a valid user because it doesn’t match the provisioned user identity. I would check to make sure you’re sharing with the user’s actual Quick Sight username or primary email (the one they’re provisioned with in your account), not the alias.
Hope this helps and feel free to keep us posted!
How can I find this out?
Hi @markluch,
You can find out more about this through Manage Account in the top right corner and then Manage Users. But, just wanted to follow up on your initial post, when you said you ‘added them to the Space and the Agent’ did you mean that you shared the assets with them?
Hi @markluch
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Thank you!