First Time Set-up Troubleshooting

Q&A
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1

Hello! I downloaded the standalone application and went through the set-up. However, with every prompt I try. I get no responses. I’ve tried restarting and re-granting perms but nothing seems to be working. The app is totally non-responsive. Any ideas?

2

Hi @milljosi,

Welcome to the community!

I have a couple of quick things to check:

  1. Sign-in. Go to Settings → Capabilities → Connections → Authentication and confirm you’re fully signed in. If auth isn’t completed, the app can’t reach the AI models.

  2. Full restart. Quit the app completely and relaunch.

A few clarifying questions that would help:

  • Are you using the Amazon Quick desktop app, or are you referring to something within QuickSight itself?

  • What OS are you on (Mac/Windows)?

  • Do you see any loading indicator when you send a prompt, or does absolutely nothing happen?

  • Is there an error message anywhere, or just silence?

Hope this helps!

3

I fixed it! I had to go to the ‘Danger Zone’. After clearing all data and trying again it worked.

4

Well…nevermind it happened again. When I go to Connections it shows…nothing. When I go to explore options I have tons that I’m connected with. What’s going on?

5

Hi @milljosi,

That is definitely some interesting behavior, especially since it shows your connections within Options. Without revealing any sensitive data, could you please specify or send a screenshot of any errors or behavior you are encountering (as that could help us better figure out why this is occurring for you)?

In the meantime, I would also definitely recommend creating a support ticket with AWS Support, as they will be able to better assist if this is indeed an account-related issue or something similar.

Thank you!

6

Hi @milljosi ,

Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime. Moreover, if you submitted a support ticket and it uncovered any findings, please feel free to share them!

If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.

Thank you