i started using the desktop app earlier, after several chats and some useful work it is now not responding.
i can input prompts or start new chats and it receives them, however does not answer back and just sits there.
i have restarted the computer, i have also reinstalled and i have refreshed both on the desktop app and the web app and nothing is currently fixing the lock
Hi @barkandy and welcome to the Quick Community!
So what you are experiencing is that the chat agent receives your prompts but essentially stalls out and does not respond. I have not noticed anyone else on the community experiencing this; however, with the desktop application being new, bugs are expected to occur.
Real quick, what is your session and/or monthly usage at? That is one thing I can think of that could be causing this problem because you may have hit your usage limit. Moreover, I would recommend checking out this resource (Troubleshooting - Amazon Quick) and seeing if anything there may be helpful.
my session usage wasnt full,
i seem to have solved it by logging out and logging back in within the app (strange as restarting and reinstalling didnt work) so now its working again
Hi @barkandy ,
Glad to hear that logging out and logging back in was the fix to make it work again!