We wanted to enable printEnabled option to be able to print and download the whole sheet. However, the print pdf is working but the ‘‘generate pdf’’ is failing all the time. On the download section I got ‘‘exports failed’’. Do you know why we have such problem ?
Let me mark this as an error. I would also suggest reaching out to support.
Here are the steps to open a support case. If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf. Hope this helps!
Hello @Max ,
Thanks for your answer. Here I’m more wondering if anything special needs to be done from our side. to enable not only print option but also the generate PDF option. For instance, we are using Browser embedding and not SDK embedding. Can this be the source of the issue ?
It should be available for all embedding.
Does it work in the QuickSight console (the one you get to from AWS)?
Yes it’s working fine on Quicksight console :
But once we embed it on our website app It’s not working
Hmm, we are using the embedding SDK and ours is not working as well. Thanks for calling this out.
You’re welcome. So at least now we know the issue is not from our side. Do you please have an idea when this problem can be resolved ?
No I don’t know when it will be resolved
It works on my embedded dashboard.
@david_Wong Which embedding you are using ?
@saad : Is this error happening with anonymous embedding ? GenerateEmbedUrlForAnonymousUser - Amazon QuickSight
I could replicate the issue at the my end and have logged a ticket . Will update once I receive feedback.
hello @Koushik_Muthanna ,
Yes it’s happening with anonymous embedding.
Thanks @Koushik_Muthanna for logging this.
Thanks @David_Wong, In our case we use this GenerateEmbedUrlForAnonymousUser as it’s mentionned in Quicksight AWS doc, that they highly recommend to use it as API operation instead of GetDashboardEmbedUrl.
@Max , Are you also using GenerateEmbedUrlForAnonymousUser ? or GetDashboardEmbedUrl ?
hello @Koushik_Muthanna, any news about the ticket you raised ?
@saad, the issue still persists , will provide an update once I receive feedback.
Sorry for writting you again for this case @Koushik_Muthanna. But our clients are using cashier report (a dashboard with many tables and sheets) of the POS and they need to download the whole sheets at the end of their sales. I hope you uderstand the ugrency of this. Thank you !
Hi @saad ,
The generate PDF option is not supported for anonymous embedding. I believe the button was a bug which will be fixed.
The option to download individual visuals in different sheets is still possible.
hello @Koushik_Muthanna ,
download individual visuals is not really an option, we have a 4 sheets with many tables. The goal is to generate a complete paper at the end of the sales on the POS.
As I said above, the button works with print and not the ‘‘generate pdf option’’, and we’re already using it, so it would be great that at least we can have this option as an alternative.
May I ask please why the feature is not supported for anonymous embedding ? For me it’s not really something related to whether the user has Quicksight or not.
@Max faced the same issue.