I have a report contains 22 different slides/dashboards, I fed my chat agent with the knowledge about how it should review all the pages seperately but the summaries given by it not accurate or consistent at my every run.
Is there anyone could help me with that?
Hi @asli_ilik and welcome to the Quick Community!
Could you explain a bit more in depth on what’s taking place?
Is it struggling with all questions asked? Are there any trends in the answers that are being given inaccurately? How similar is the data throughout the report? Is it getting confused by specific fields?
Did you provide your agent with any type of details on how to accurately read the report if there are common fields that may confuse the agent?
Hi @asli_ilik ,
Following up here, as it has been a while since last communication took place on this thread. We’d like to assist further, if help is still needed please provide answers to the questions above.
If we do not hear back in the next three business days, I will go ahead and close this out.
Thank you.
hello all, apologizing for late return
all of the details Brett give is applicable to my situation. Chat agent gives Inaccurate reviews regarding to trends and it is not able to review some pages on some runs, for example in first run it is able to review the data on page A, but at second run it says I can not read it. I dont know what triggers wrong review/inability to read data. I can show you my way of work in a convenient time. Thank you
Hi @asli_ilik ,
Thank you for the additional information regarding your scenario. Since your are getting different results in back-to-back runs like you mentioned this leads me to think this is some type of system bug. I would suggest creating a support ticket so that you can get more direct assistance pertaining to your account.
Thank you.