Im having issues updating a Dataset with large amounts of data

Q&A
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1

Im getting an error updating the FFI Vendor Dataset its stating there are 0 rows imported to spice im working to build a dashboard but having issues uploading and updating the dataset with weekly metrics.

2

Hi @diaselel,

Welcome to the Quick Community! I wonder if this could be due to SPICE capacity or some other account-based issue. I would definitely recommend creating a support ticket with AWS Support, as they may be able to look into your account further and see if that is indeed the case.

Thank you!

3

Is there another link that allows me to submit the ticket? Im unable to use the one provided.

4

Hi @diaselel,

Just to confirm, do you mean you are unable due to not having the right support plan or a different reason?

5

it just brings me to the case management wiki without providing a link to create a ticket directly. Is there a poc I can reach out to to further assist on this?

6

Hi @diaselel,

You can find the steps to create a support case a little further down in the documentation, under the heading “Changing the severity level of your support case”. You just need to go into your AWS Management Console and go into Support Center. From there, select the “Technical” support case option and proceed from there.

Hope this helps!

7

I am still unable to create a ticket. Do you know if I need permissions to access the AWS Login? Do you have a POC I can message to trouble shoot this issue?

8

Hello @diaselel

Please refer to this video, it shows how to create a support ticket in AWS account.

Yes you should have access to AWS. I assume you are a Quicksight user?

Thank you,

Shravya

9

Hi @diaselel,

Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime.

If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.

Thank you

10

Hi @diaselel ,

Since I haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions, feel free to create a new post in the community and link this discussion for context.

Thank you

11

Hello so im still having issues uploading large datasets into quicksuite still i learned that it can only house 6 weeks of data is it possible to increase this?