Hi @vanessabp,
Interesting, this may be a some of the odd behavior I mentioned. To test this I created 3 filters; region, country and city. While all are set to ‘All’. I set the city and country shows only relevant value
Same thing if I check Region instead, it only shows relevant option
Then, if I switch City, relevant options for country change to match new city.
While testing, I did run in to an issue where once selecting a new City, I had to then reset the Country filter before it produced the relevant values on the drop down. So something like that may be happening for you.
Are you able to share your this analysis to Arena view so that I could test out to see where the error may be occuring?