Multiple SPICE visuals are intermittently returning “There was an error querying data for the visual.” The failed visuals change with every browser refresh, and each visual successfully loads on other refreshes with identical parameters and filters. The Error Details window is blank and provides no error code or request ID. Issue began 8/13/2026
Hi @valerieg
Welcome to the Quick community!
Thank you for the detailed information. Based on the symptoms you’ve described, this appears to require investigation by the AWS service team who can review the internal SPICE query logs for your account and region.
I would recommend opening a support case and including the following details to help expedite the investigation:
- AWS Account ID and Region
- Dashboard ID(s) affected
- Approximate timestamps (UTC) of recent failures
Here’s the guide on submitting a case: Case management - AWS Support
Hi @valerieg,
Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime. Moreover, if you submitted a support ticket and it uncovered any findings, please feel free to share them!
If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
Thank you.