My Assistant/Agent Repetitive Answers Error when using Firefox

Q&A
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1

Hello,

Getting errors with repetitive text from the AI agents when using Firefox. The responses repeat and don’t make sense. The question isn’t answered properly. It looks like a glitch and happening across all agents and my assistant. I have restarted the computer, refreshed browser, still getting the glitches. Anyone resolved this and maintained usage of the Firefox browser?

Screenshot 2026-01-20 172832
Screenshot 2026-01-20 172832726×664 153 KB

2

Hi @alarabee and welcome to the Quick Community!

There has been an instance where a community member posted about a similar instance. It was noted that a potential solution could be to change internet browsers (Firefox to Google Chrome). That is one solution that you can try, or another solution could be to submit a support ticket if you would like to try to continue using Firefox. To submit a support ticket, refer to this resource (Case management - AWS Support).

Hope this helps!

3

Ah thanks, I have seen that. Looking for long-term resolution as this doesn’t happen to anyone on my team.

4

Hi @alarabee ,

I would recommend submitting a support ticket then. The support team will be able to further investigate the issue and potentially find what may be causing it, which if it is in your power, can help out your team in the future if they run into the same problem. Refer to this resource on how to support a submit ticket (Case management - AWS Support).

5

Hi @alarabee,

Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime. Moreover, if you submitted a support ticket and it uncovered any findings, please feel free to share them!

If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.

Thank you

6

Hi @alarabee,

Since I haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions, feel free to create a new post in the community and link this discussion for context.

Thank you