Hi, our team is using a chat support agent and receiving repeated results in the response. May you please help our team to understand why this is happening? Thank you!
Hi @anmmiche ,
Thank you for the post! Now regarding your issue, can you elaborate a bit more on your situation? Especially on the repeated messages you are getting. For example, are you asking different questions but getting the same answer?
I will say that the custom chat agent feature is relatively new to Quick so experiencing bugs while using it can be possible. For me, sometimes just refreshing the page can be as easy solution.
Hi, I was not sure if I could post a picture/image of the results we are experiencing, as it relates to Amazon compliance rules. Is this board limited to employees or all users?
Hi @anmmiche,
The Community is a public user forum, therefore a majority of the users here are not Amazon team members. Therefore, you are correct when assuming you should not share any type of data or picture that includes sensitive information.
I was wondering about the overall behavior more so than the actual results, so for instance; is everything repeating or only one part of the answer? Are you asking different questions but receiving the same response? Is the response accurate in any way to the question(s) you’re asking?
Hi Jacob
For some of the answers, the chat agent is repeating the same word multiple times in its response. The first question’s answer is generally clear, but in the same window when I ask another question, some words in the response are repeated multiple times.
The response is accurate (related to the question asked), however word repetition leads to confusion.
Also, when I copy the response and paste it elsewhere, the pasted text is clear (no word repetitions).
I have not encountered this issue before. The chat agent is a relatively new feature so occasional bugs are possibles. Sometimes reloading the page is a quick solution to “restart” the agent. But, if the issue persists, then I would recommend submitting a support ticket and the support team can investigate further into this. Refer to this link for submitting a support ticket: Creating support cases and case management - AWS Support.
Hi @anmmiche,
Following up here as it’s been a while since last communication took place on this thread; did you have any additional questions regarding your initial post?
If we do not hear back within the next 3 business days, I’ll close out this topic.
Thank you
Hi, yes this is still an issue. May we please speak with someone on this issue, please, to help understand the issue? Thank you
Hi @anmmiche ,
Just a reminder that this is a public user forum and I am not an AWS employee, so I do not have access to internal case details. For issues related to your specific support case, I would recommend reaching out through your internal AWS support channels.
Hi All,
I had found this issue as interim resolved and it is working good in chrome browser but in mozilla firefox . This one is being replicated.
Quick answer - Browser compatibility
Please like my comment , if i had saved your hours.
1 Like
Hi @anmmiche ,
Have you tried changing browsers, as commented above, to see if that is a possible solution to your issue?
Hi @anmmiche,
Since we have not heard back, I’ll go ahead and close out this topic. However, if you have any additional questions, feel free to create a new post in the community and link this discussion for relevant information needed.
Thank you