Quick flows agent unable to fetch the SIM ticket details and every time advising the add the inputs such as recipient email address etc..
I was able to fetch the SIM ticket details from the chat agents and not from the flows
Hi @akhanvi and welcome to the Quick Community!
How did you set up to fetch the SIM ticket details? From my experience, the chat agent can freely call actions and infer context which is the main difference between flows because in flows, each application action step executes one specific action call with a defined prompt. What I believe happened in your case is that if the flow does not have the right inputs in the prompt, then it will be prompted for it at runtime. Building out a couple extra input steps/being clearer in your prompt can help. Moreover, since you know the action works with the chat agent alone, another idea could be to add a step in flows where you connect the custom chat agent.
How did you set up to fetch the SIM ticket details? - By following the instruction and I’ve bit idea how the agents works and the looped the right tools to the ticket information from the respective resolver group.
Thanks for the details, let me try adding more clear inputs to fetch the details as per my requirement.