I keep getting
”Failed to update chat agent. Reason: Input exceeds maximum length of 10000 characters”
even though my characters are only around 7000 and the same instructions were working fine , after recent quicksuite update like yesterday , the issue showed up.
Hi @Muayad_Alrazehi and welcome to the Quick Community!
So your instructions were originally working but now they are not and you’re receiving this error? I think you have two approaches here:
See if you can potentially condense your instructions. I do not think this is a total solution since you stated that your current instructions are only 7000 characters, but it may be worth a try.
Another approach you can do is submit a support ticket and the support team will be able to further investigate into why you are receiving this error. Refer to this resource on how to submit a ticket (Case management - AWS Support).
I mean same instructions were working yesterday , now even if I remove couple of lines it still gives the error !
I believe it is a bug in quicksuite side.
if I go below like to 5000 it works but I needed the 10000 since my instructions already condensed.
Hi @Muayad_Alrazehi ,
That is very interesting that it works but only if you go below 5000 characters. I recommend submitting a support ticket and the support team will be able to uncover the cause of this error. Again, please refer to this resource on how to submit a support ticket (Case management - AWS Support).
Hi @Muayad_Alrazehi,
Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime. Moreover, if you submitted a support ticket and it uncovered any findings, please feel free to share them!
If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
Thank you
