Hi @Nathan_Sutherland and welcome to the Quick Community!
I can’t seem to find any documentation that clarifies a cap in user count when it applies to chat agents; what is the number you reached when you started to get cut off? Did you receive an error message or did the user not show up when trying to add?
Have you tried adding users to a group and then sharing the agent with that group instead of each individual user?
I added a group to include more people which worked. The tool capped the number of people I could add at approx 100. I would get an error saying i reached the max number of shared principals if I added any other groups or people.
Thank you for sharing, that’s good to know since it seems to be undocumented. In regards to potentially sharing with more users than allowed, I would suggest creating a support ticket as they may be able to make an adjustment for your account: