I have a chat bot which is used by a wider audience within the organization, ~400 users, and I’m already at a the predefined limit of 100. How can this be increased?
Hi @imjosh and welcome to the community!
Could you clarify which limit of 100 you’re hitting? Is it the number of users you can share the chat agent with, or the number of resources attached to the space/agent? If it’s a sharing/user limit, the approach I recommend is to share the chat agent with groups rather than individual users, this way you can grant access to your full 400-user audience without hitting per-user sharing caps.
Hope this helps and feel free to keep us updated with any new developments or questions you have regarding this issue!
Yes, it is the number of users the chat agent and spaces being shared with. Unfortunately, all the individual users are not part of the same group, can I some how add them to a group? How?
thanks!
Hi @imjosh,
Yes, you can create a custom group and add those users to it. Either you or your Quick Sight admin can do this through the console:
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Go to Manage Quick → Manage groups
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Choose New Group and give it a name (e.g. “ChatBot-Users”)
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Once created, open the group and choose ADD USER to add members by username or email
Once the group has your ~400 users, share the chat agent and Space with the group. I believe the group counts as just 1 principal out of the 100 limit, so this should resolve the limit issue.
I;ve also attached the official AWS documentation for managing groups here ( Creating and managing groups in Amazon Quick - Amazon Quick ).
Hope this helps!