I am adding my team’s sharepoint repo to a knowledge base and Quick is unable to sync a vast majority (over 80%) of the documents (all these are in .docx, .xlsx or .pptx file formats) and keeps giving the error “Failed to process the document. The document type (application/x-tika-ooxml) is not supported.”
How can we address / resolve this issue?
Hi @mehulsh,
Welcome to the Quick Community! After looking into this, I believe this is indeed not possible as it is some form of zipped formatting that Quick does not support. However, I would definitely create a support ticket with AWS Support, as they can confirm if this is the case.
Thank you!
Hi @mehulsh,
Just checking back in since we haven’t heard from you in a bit. Were you able to see my most recent reply and/or find a solution yourself in the meantime? If you still have any additional questions related to your initial post, please feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
Thanks!
Hi @mehulsh,
Since we haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions, feel free to create a new post in the community and link this discussion for context.
Thank you!