Is there a way to switch the Default Chat Agent? All users have as default ‘My Assistant’, I’d like to set as default an Chat Agent that I created. Is it possible that each User has their own Default Chat Agent?
Hi @Joseanrodz and welcome to the Quick Community!
This is a good question, and unfortunately does not seem to be highlighted in the documentation as an available option.
The available documentation states that only the account’s admin has access to edit the default chat agent; so if that is you in this case, I would suggest checking out the available options in the ‘Edit Chat Agent’ section.
I do not see any option around setting as default in one of the chat agents I’ve created, so I’m not sure if that option would exist in the default version or not but worth looking in to the available options.
Here’s documentation that explores the editing process available for the chat agents for review:
Additionally, I’ll tag this as a feature request as this would be a nice option for user’s to change their default chat, whether they have access to edit the initial agent or not.
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Hi Brett, Thanks for taking the time to answer. It would be nice to have that as an option. Looking forward for this and other future features.
