Why do I always get this error message when I start a chat "Something went wrong — please try again."?

why do I always get this error message when I start a chat “Something went wrong — please try again.”?

Hi @guilainr and welcome to the community!

Could you provide a little more context on your situation, such as what you were trying to do, what your expected result was, and what result you actually got? These can help us replicate the issue in our environment so that we can provide further assistance.

Thanks!

for each request, I get this error message whereas web app is working.

Hi @guilainr,

Thanks for including the screenshot. I don’t seem to be able to reproduce this error and since this is a public forum, we don’t have access to anyone’s specific account. I would recommend you open up a support ticket so that you could get further assistance (here is the link: Case management - AWS Support).

Hope this helps and feel free to keep us updated on any new developments!