I have been getting error message in every chat/agent since yesterday. I have tried refreshing, clearing cache, restarting but nothing works. Its across all agents/existing chat/new chat.
{
“requestId”: “e5dda881-fb78-4385-9cb8-a0fa3700275a”,
“errorMessage”: “An internal server error occurred”,
“errorCode”: 400,
“userMessageId”: “”,
“timestamp”: “2026-05-22T12:30:08.764Z”,
“region”: “us-east-1”
}
Hi @kavp and welcome to the community!
I’d recommend checking the AWS Health Dashboard to see if there’s an active event for Amazon Quick in us-east-1. If nothing shows there, I’d open an AWS Support ticket (here is the link: Case management - AWS Support) and include the request Id and timestamp from your error, that’ll help them trace the issue on the backend. Also, I think it would be worth asking teammates if they’re seeing the same thing or if this is just on your account.
Hope this helps!
Hi @kavp,
Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime. Moreover, if you submitted a support ticket and it uncovered any findings, please feel free to share them!
If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
Thank you.