Hi team and thanks for supporting, Quick is a fantastic tool and I am a fan
I am constantly receiving on all my conversational chat on Quick as they get increasingly complex continuous internal server errors. I am using internal amazonbi account and I really find this halving the productivity we could get thanks to this tool.
I assume this is a common issue as looks to me is a timeout issue of the agent not being able to parse context and do internal/external searches auto imposting some judgment on limits.
I have tried different browsers as well, rebooting and multiple daily session and seems to be a base Quick limitation. Is there anything I can do? And is this being looked at with some metric centrally to improve user experience?
See error below
{
“errorMessage”: “InternalFailureException: An internal server error occurred”,
“errorCode”: “500”,
}
I would recommend filing a case with AWS Support where we can dive into the details so that we can help you further. Here are the steps to open a support case. If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf. Hope this helps!
Hi folks thanks for helping out. Yes is possible attaching error here for reference not saying much the image. And the error detailed payload copied is the one above (removing my specific chat identitifiers). Also It is very common happening across colleagues.
On internal support I need to dive deep how can I do this as I am part of same company
Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime. Moreover, if you did submit a support ticket and it uncovered any findings, please feel free to share them!
If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
Since I haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions, feel free to create a new post in the community and link this discussion for context.
I’m also facing a similar issue, where I was asking the taskie tool to retrieve the SIM’s created during one week time period and i’m repeatedly getting the internal server error. But If I ask for one day’s created tickets, I’m getting correct response. Can you please check this
“requestId”: “0853bfc7-2ad8-4ffe-9ec1-ed367451cb81”,
“errorMessage”: “InternalFailureException: An internal server error occurred”,
“errorCode”: “500”,
“userMessageId”: “f7733430-7d11-4d69-b839-a3fcdba994a8”,
“timestamp”: “2026-01-24T10:24:15.847Z”,
“region”: “us-east-1”
