Why do I keep receiving a error when trying to buildout a Word Document?

Q&A
,
1

Here is the error that I keep getting:

{
“requestId”: “4bfecf2c-49ac-49c5-9e0d-c419adb0ffa0”,
“errorMessage”: “TypeError: Error in input stream”,
“errorCode”: “500”,
“userMessageId”: “f6180c7a-4239-41f1-bd17-6518efbbaa5d”,
“timestamp”: “2026-07-06T22:24:33.463Z”,
“region”: “us-east-1”
}

2

Hi @cllenar

Welcome to the Quick community!

The TypeError: Error in input stream error typically occurs when the document generation process encounters content it’s unable to process. Here are a few things to try

  1. Check your template file: If you’re using a .docx template, please ensure it’s a valid Word document and hasn’t been corrupted or renamed from another format (e.g., .doc or .pdf).

  2. Simplify the request: Try generating the document with shorter content or fewer images to help isolate whether the issue is related to specific content or a broader problem.

  3. Retry the request: Since the error returned a 500 status code, this may be a transient service-side issue. Please try again after a few minutes.